The 30-days exchange & return policy of Lyra gives the customer an option to exchange or return products purchased on Lyra website for any reason within 30 days of receipt. However, all claims, if any, for shortages or damages must be reported to customer service within 2 days of delivery through the contact us page on the website.
All returns and exchanges must have original tags attached and be in original packaging, unworn and unwashed. No exchanges or returns will be accepted after 30 days from the date of receipt your package. Please contact us immediately at firstname.lastname@example.org for assistance in the process.
Due to intimate nature of the product, panties cannot be returned.
For more details, kindly go through https://mylyra.com/pages/return-policy